Devious Tactic Snags Phone Data
Online information brokers pried thousands of private cell-phone records from Verizon Wireless by posing as speech-impaired customers and company employees, court documents show.
The charges, which appear in a civil suit filed by Verizon in Florida late last year, shed a rare light on the shadowy world of online phone-record vendors — a cottage industry among private investigators that has operated below the radar for years but is now in the spotlight amid a flurry of private suits and calls for laws restricting phone-record sales.
According to the suit, online cell-phone record vendors placed hundreds of thousands of calls to Verizon customer service requesting customer account information while posing as Verizon employees from the company’s “special needs group,” a nonexistent department. The caller would claim to be making the request on behalf of a voice-impaired customer who was unable to request the records himself. If the service representative asked to speak with the customer directly, the caller would impersonate a voice-impaired customer, using a mechanical device to distort his voice and make it impossible for the service representative to understand him — a variant of a widely used social-engineering technique known as the “mumble attack.”
Rob Douglas, a private investigator turned privacy activist, says federal authorities have known about the sale of private phone records since at least 1998 but have done little to address the problem. In the absence of federal action, phone companies have been resorting to civil lawsuits to prevent sellers from obtaining and selling records.




